Privacy Policy

Effective Date: 30/06/2026

Welcome to SUGARY ROMANCE. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Full Name, Email Address, Phone Number, Shipping & Billing Address

Payment Information (processed securely through third-party payment providers; we do not store your complete payment details)

Order History

IP Address

Browser Information

Device Information

Cookies and Usage Data

2. How We Use Your Information

We use your information to:
Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Prevent fraud and unauthorized transactions
Respond to inquiries and requests

Send promotional emails and offers (only if you choose to receive them)

Comply with legal obligations

3. Cookies

Our website uses cookies to:

• Keep products in your shopping cart

• Remember your preferences

• Improve website performance

• Analyze website traffic

• Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. Payment Security

All payments are processed through secure and trusted payment gateways. We do not collect or store your full credit/debit card details on our servers.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

• Payment processors

• Shipping and delivery partners

• Website hosting providers

• Analytics providers

• Legal authorities when required by law

These service providers receive only the information necessary to perform their services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of online transmission or electronic storage is completely secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Update or correct inaccurate information

• Request deletion of your personal data

• Withdraw consent for marketing communications

• Request a copy of the information we hold about you

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders

• Provide customer support

• Meet legal and accounting obligations

• Resolve disputes

• Enforce our agreements

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

SUGARY ROMANCE s.r.o.

Email: gerald@sugaryromance.com

Address: Lidická 700/19 Veveří 602 00 Brno Czechia